By purchasing tickets and/or entering or attempting to enter the Venue, you will be deemed to have accepted these Terms and Conditions in full. Your admission to an Event organised by us is governed by these Terms and Conditions.
Definitions and Interpretation
In these Terms, certain words have specific meanings, as follows:
The term "us" or "we" or "our" refers to Gatecon Limited registered as a limited liability company in England & Wales.
The term "you" or "your" refers to any person seeking admission to our Events or any Venue to attend our events
The term "event" or "events" refers to a live event operated by or on behalf of us taking place at any venue.
The term "ticket" or "tickets" refers to a ticket, electronic ticket, wristband or any other device giving the bearer the right to attend an event.
The term "venue" or "venues" refers to the location and/or any other area in which our Events take place.
The term "terms" refers to these terms and conditions.
Tickets
A legally binding contract will come into existence when we accept your order. Acceptance of an order placed by you is subject to the condition that tickets are available for the event at the time of processing. Tickets ordered by you for payment with PayPal will be held for a period of 24 hours and tickets ordered for payment to be made by other means, will be held for a period of up to 14 days after order acceptance to allow your payment to reach our bank accounts. If payment, for either the full amount or the first instalment of a payment plan, is not received within this period the tickets may, at our sole discretion, be released for resale. It is your responsibility to make your payment/s without delay, we cannot be held responsible or liable for any delays, either delayed payment by you or for any delay in the banking system which results in your payment not reaching our bank account within the stated time period. The person making payment for tickets is responsible for all fees incurred during the chosen payment process. Any fees, if applied by the payment processor, should not be marked as payable by Gatecon.
For security reasons we require the name of ALL ticket holders at the time of purchase.
Your ticket may be provided in the form of paper, mobile/bar code, email, wristband or chip technology or such other form that becomes available over time. Tickets are non-transferable, non-refundable and cannot be cancelled.
Only persons holding a valid ticket will be admitted to an event, and tickets must be kept with you at all times during an event. If any part of your ticket is removed, altered in any way or defaced your ticket could be invalidated.
Tickets should be kept safe at all times, if you lose your tickets or they are stolen, we may not be able to replace them and we will not be liable for any lost or stolen tickets.
Tickets usually include entry to most, but not necessarily all, areas of the event. Subject to availability and at our absolute discretion, visitors may be asked to purchase additional tickets to obtain access to other areas or attractions within the event.
You are advised to check your purchase upon receipt and inform us of any errors as soon as possible. Please note that all event ticket sales are final and no refunds will be given so please be sure of your booking.
If the event is sold out whereby we have no tickets left for sale we will allow the transfer or resale of tickets to persons on the waiting list should such a list exist at that time. Private resale or transfer of tickets is not allowed and can render the ticket null and void. If you are unable to attend the event Contact Us directly by email. We will endeavour to put you in touch with someone on the waiting list should such a list exist at that time.
It is the responsibility of you to inform us of any change of your contact details. Please note that our preferred method of contact for customers booking online is by email, so care should be taken to provide a current and valid email address. You understand that Gatecon will use your email address to send out periodic convention updates and information we think will be of interest.
If the holder of a ticket has any special needs, you must contact Gatecon at the time of purchasing your ticket to submit a request. Any special needs must be submitted to Gatecon by email no later than one month before the scheduled start date of the convention attending.
Conduct
Whilst you and other ticket holders for which you are responsible for are at an event, you and your guests must comply with all directions of our staff, volunteers, relevant health and safety notices, and other policies and announcements made available to you during your visit.
Any breach of these terms or any unacceptable behaviour by you or your guests deemed so by us, the Venue management or a member of our staff may result in immediate ejection from the event and venue.
We shall have the right to refuse admission or to eject you and any other ticket holder from the event if in our reasonable opinion, granting you admission might be a risk to our property, the safety of others and/or affect the enjoyment of the event by others and in particular (but without limitation) where there is a breach of the following rules:
• No smoking in the venue;
• No offensive weapons;
• No access to any area of the event other than areas designated for access by you;
• No unnecessary noise (whether from mobile phones or other devices) or behaviour likely to annoy or
offend other visitors or intimidate our staff or volunteers;
• No use of illegal drugs
• No consumption of alcohol except in authorised places.
No refunds will be offered to ticket holders who are refused entry or ejected from the event under these terms.
Event Alteration, Cancellation and Postponement
From time to time we make alterations to an event which is not material in nature and no refunds will be available in respect of non-material alterations. A "material" change is a change to an event which in the reasonable opinion of us, makes the event materially different to the event which purchasers of the ticket could reasonably expect.
Changes to performance times, guest appearances, guest cancellations and changes to scheduled panels and attractions will not be a material change. A material change is judged by reference to the nature and billing of each event. Events which are themed Events are judged by reference to the overall theme rather than the individual guest or attraction scheduled to appear. This includes Events which have multiple guests and/or where the event name does not include reference to any specific guest or attraction. In these cases, no scheduled guest or attraction may be considered as headline acts, regardless of their relative fame or prominence in the billing.
If we unilaterally cancel, postpone or effect a material change to an event you may be entitled to a refund in accordance with these terms. However, this will not be the case if cancellation, postponement or a material change is imposed upon us by a third party. No refunds will be issued directly to you by us unless your ticket(s) were purchased directly from us.
It is your responsibility to check our website for News of any alteration, cancellation or postponement of the event. Information on such matters will be made available on behalf of us as soon as reasonably practicable on our website and social media. Should an event be postponed or cancelled, we cannot be held liable for any additional costs you may incur for personal arrangements such as travel, accommodation, subsistence or any other associated service relating to the event.
All guests appearances are subject to work and personal commitments.
A legally binding contract will come into existence when we accept your order. Acceptance of an order placed by you is subject to the condition that tickets are available for the event at the time of processing. Tickets ordered by you for payment with PayPal will be held for a period of 24 hours and tickets ordered for payment to be made by other means, will be held for a period of up to 14 days after order acceptance to allow your payment to reach our bank accounts. If payment, for either the full amount or the first installment of a payment plan, is not received within this period the tickets may, at our sole discretion, be released for resale. It is your responsibility to make your payment/s without delay, we cannot be held responsible or liable for any delays, either delayed payment by you or for any delay in the banking system which results in your payment not reaching our bank account within the stated time period. The person making payment for tickets is responsible for all fees incurred during the chosen payment process. Any fees, if applied by the payment processor, should not be marked as payable by Gatecon. Ticket prices include a $15 booking fee.
Hotel No Smoking Policy
The Sheraton Vancouver Airport hotel has a zero smoking policy and anyone who is found to have been smoking in their bedroom will incur a $200 cleaning charge on their final account, charged by the hotel directly.